Contact Officer

Contact Officer

Newry

3 Month Contract Initially

Monday – Friday, 9am – 5pm

Starting at £11.98 per hour

FlexsourceNI are seeking for an enthusiastic customer service and administrative professional to join our clients growing team.

What’s in it for you?

·        £23,000+

·        Pension contributions

·        Excellent Holiday Scheme

·        Learning and Development Opportunities

The role:

·        To work under the direction of the Grants Case Manager to ensure all customer enquiries and information requests are processed in timely, accurately and in accordance with policies, processes and procedures

·        Communicate with customers to understand and accurately record their queries, and to provide advice on eligibility criteria and procedures relating to a range of grants

·        Ensure that all communications (post, telephone, email, face to face), pertaining to a grant enquiry, application or complaint are recorded and communicated to the appropriate Case Officer, Technical Officer and/ or management team for action.

·        Use a range of computer packages, including the Grants bespoke Customer Relationship Management System and Microsoft Office suite, to record, manage and retrieve information

·        Take accurate minutes of meetings, held both internally and externally, when required.

·        Arrange site visits and inspections, recording arrangements and preparing written confirmation of the appointment to the customer

Criteria:

·        Be educated to A-Level or equivalent and have at least 1 year’s relevant experience

·        Experience in engaging with customers through call handling and other methods

·        Previous administration experience

If interested, apply today and a member of our team will be in contact