Credit Control Administrator

JO-2402-529277
  • Negotiable per week
  • NI, Belfast
  • Temporary

Job Title: Credit Control Administrator

Location: Belfast City Centre

Pay Rate: £11.64 per hour

Working Hours: Monday to Friday (9am-5pm)

What is the Role?

The Administrator will be working as part of the Credit Control Team were the focus is on engaging with customers to recover payment, liaising with 3rd parties and all subsequent duties including Meter Exchanges, Sitework activities, account reconciliations and query resolution. The successful candidate will provide customer service both in person, phone and email.

Key Responsibilities:

  • Ensure accounts are updated and amended accurately and compliantly in accordance with agreed policies, processes and procedures
  • Work through assigned credit control reports to ensure all requests are actioned and jobs raised on siteworks within agreed timescales
  • Maintain a high level of accuracy and focus on quality, capturing, inputting and changing customer information on the customers’ accounts
  • Ensure accounts are always updated accurately with actions required/completed, details of changes, amends or customer requests
  • To work towards set targets as part of a team using established guidelines, procedures and processes
  • Actively engage with other colleagues and customers to manage customers’ accounts, resolve queries and respond as required
  • Review and following up on internal queries from other departments within the business
  • Work with the Customer Service team to provide telephone support at times, dependent on business needs, to ensure our customer service levels and targets are maintained
  • Provide project and admin support throughout the Operations Team as required to ensure regulatory compliance and that deadlines are met
  • Tasks as directed by line management

What do I need?

  • To be organised and ability to use own initiative, have exceptional attention to detail with the ability to produce consistently accurate work
  • Be customer and quality focused, passionate about delivering excellent customer services always
  • Excellent verbal and written communication skills
  • Previous analytical or account reconciliation experience
  • Strong interpersonal skills with problem solving ability Experience using a shared email inbox
  • Experience using a shared email inbox
  • High standard of IT proficiency; excellent working knowledge of Microsoft Office, specifically Excel
  • Good team player
  • Positive and flexible attitude
  • Previous experience in a customer service, customer accounting or administration environment

If you would like anymore information on this role or would like to apply please contact Cliodhna.Moore@flexsourceni.com

Cliodhna Moore Recruitment Consultant

Apply for this role

  • flexsourceuk@cpl.com
  • 01189 594990
  • 3rd Floor, The Brickworks,35-43 Greyfriers Road, Reading, Berks RG1 1NP