Flexsource NI are recruiting a work controller in the North Belfast area. This is a full time position, offering 37.5 hours per week, Monday – Friday, on a temporary basis, paying £16.50 per hour.
This is an excellent opportunity for an organised and analytical individual with experience in customer-focused or operational environments. The successful candidate will play a key role in coordinating work activities, supporting operational teams, and ensuring high levels of customer service through effective scheduling, monitoring, and resource management
Responsibilities:
· Coordinate, schedule and optimise both planned and reactive work activities across operational teams.
· Monitor workloads and resource availability to ensure customer requirements are prioritised and service disruption is minimised.
· Analyse operational and system data to identify issues, incidents and service interruptions, enabling swift resolution.
· Track ongoing work activities through to completion, maintaining accurate records and system updates.
· Liaise with operational managers, contractors and stakeholders to support effective service delivery.
· Review performance data and operational metrics, identifying opportunities to improve efficiency and productivity.
· Chair and contribute to performance review meetings, monitoring progress against service objectives.
· Produce and distribute management reports, presenting data and recommendations in a clear and concise manner.
· Support continuous improvement initiatives, including process reviews, automation opportunities and service enhancements.
· Ensure compliance with all relevant health, safety and operational procedures while maintaining excellent customer service standards.
Essential Criteria
· 5+ GCSE’s including Maths and English, and at least 1 year’s experience in a customer-focussed or operational environment involving data analysis and system interpretation.
· Experience communicating effectively with a range of internal and external stakeholders.
· Proven ability to work to challenging targets and deadlines within a customer service or regulated environment.
· Ability to work independently while contributing positively to team objectives.
· Strong IT skills, including Microsoft Excel, Word and Outlook.
· Access to transport to facilitate attendance during early starts, emergency situations and on-call requirements
Desirable Criteria
· Experience working within a utilities, infrastructure or operational services environment.
· Knowledge of operational networks, asset management or work control systems
If you’re a customer focused individual with strong analytical and organisational skills, we’d love to hear from you. Apply today or for more information contact Ciaran on 02890725600