Customer Service Officer

Flexsource NI are currently recruiting for a Customer Service Officer, working 37.5 hours per week, on a temporary basis until the end of August 2026. With a salary of £15.31 per hour.

Responsibilities:

·        Delivering first class customer service, ensuring the written, operational and billing customer contracts & complaints are investigated, case managed and full resolved and responded to

·        The investigation, end to end case management, and preparation of both verbal and written responses to: written complaints, mail addressed to CEO/Directors, mail from elected representatives, contact or complaints from The Consumer Council

·        Response to all other written contacts with the exception of regular billing enquiries

·        Plan effectively, coordinated, prioritize and schedule caseloads on a daily and weekly basis

·        Use internal systems to review customer contact history and billing standing data

·        Make changes to standing data, and bill correction

Requirements:

·        A minimum of 5 GCSE’s grade C or above to include English and Maths

·        A minimum 2 years experience in a Customer Service/Contact Centre Role where both verbal and written response to customers is the primary output

·        Experience of communicating effectively across a diverse range of stakeholders, using various communication methods

·        Experience working to targets / deadlines in a regulated customer service environment

·        Proficient in MS Office packages

Apply today, or for more information, contact Ciaran on 02890725600