Customer Services Assistant

Flexsource NI are currently recruiting for a Customer Service Assistant, on a temporary full time basis, with a payrate of £14.35 per hour.

Responsibilities:

·        Deliver professional, customer-focused support across multiple channels including phone, email, web chat, online services and face-to-face.

·        Assess customer needs, resolve enquiries at first point of contact where possible, and help prevent service failures.

·        Act as a customer advocate, promoting digital-first solutions and contributing to a customer centre of excellence.

·        Manage and update service information, accurately record all interactions in the CRM and provide digital assistance with forms and applications.

·        Handle customer complaints professionally, escalating issues appropriately, and support elected members via dedicated contact channels.

·        Gather customer feedback, monitor performance against service standards, and support service improvement through data analysis and recommendations.

·        Use organisational IT systems effectively, maintain high-quality data, and assist with the creation and delivery of customer surveys and staff training.

·        Process financial transactions in line with council regulations and participate in the emergency response service, including occasional out-of-hours work.

Requirements:

·        5 GCSE’s including English and Math

·        1+ years experience in a customer support role, managing a variety of channels such as telephone, email, social media, face to face, etc.

·        Previous experience working with IT systems to record customer information and contribute to the effective performance management of a customer service function

Apply today, or contact Ciaran at Flexsource NI for more information