Technical Customer Advisor

Responsibilities:

·        Liaise with private developers and household customers in relation to the provision of new water and waste water services.

·        Provide reliable, accurate and detailed information on technical subjects to customers.

·        Liaise with various departments within the business for compliance and to obtain information.

·        Provide knowledge and guidance, ensuring a first-class customer service to achieve SLA compliance and customer satisfaction.

·        Investigation, end to end case management, and response to both written and telephone based enquiries.

Requirements:

·        A minimum of 5 GCSE’s to include English.

·        2 years’ experience in a customer service role, where providing high quality verbal and written responses are the main focus.

·        Excellent communication and interpersonal skills.

·        Demonstrated experience in management of and overseeing customer contact cases, working to compliance, policies, targets and SLA’s.

·        Proficient IT user to include MS office applications

·        Knowledge of GIS and Sharepoint systems would be beneficial.

Apply today, or for more information contact Ciaran on 02890725600