Danger Related to Understaffing30 Jun, 20233 min
If your business has an understaffing issue you may be thinking that the simple fix to this...
If your business has an understaffing issue you may be
thinking that the simple fix to this problem is just to assign more work to the
employees you already have. However, increasing the workload on your current
employees is likely to result in burnout and turnover. This is especially true
if overtime hours or pay are not offered to cope with the additional
Loss of Revenue
Loyalty from customers depends on their experience with the
company. Customer Service staff are usually the team that are giving customers
an excellent experience and ensuring they want to continue working with your
If the Customer Service staff are overworked and
underappreciated, the experience will not be to hight standard that is usually
is. This could lead to customers not feeling the same and looking for business
elsewhere, therefore there will be a loss of revenue.
If a customer is not happy with their experience/service due
to staff shortages, they could go online and leave a bad review. This could
damage your brand and reputation of your company. Potential customers could see
this review and steer clear of your company, thus losing you new customers in
Reduced work Quality
A shortage of staff puts extra pressure on employees to fill
in the gaps by taking on additional tasks. When under this type of pressure, it
becomes difficult to pay attention to details. This could lead to a decrease
not only in the quality of service customers receive, but also in the quality
of product they receive.
When employees are overworked, some may decide that the job
isn’t worth the trouble and leave. This could make staffing issue worse and
potentially lead to higher level of staff turnover. Increased turnover results
in spending more time and energy in hiring rather then growing your business.
To prevent your company from these losses, make sure you
always have a plan in place beforehand, and ensure the number of staff you are
hiring for the busiest time of the year will be enough to handle the workload.